Shipping & Returns

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, clean and without any signs of wear, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@shopbrightfaith.com Please note that returns will need to be sent to the following address:

SHOP BRIGHT FAITH
1839 Cross Spring Drive
Sugar Land, TX 77479 

If your return is accepted, you will be given a full refund minus shipping. We’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping cost will be at the customer's expense, unless the wrong item is shipped or the item is damaged.

You can always contact us for any return questions at hello@shopbrightfaith.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Sale items and items purchased with a discount code are considered final sale. Custom products (such as special orders, specially sized or personalized jewelry), cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopbrightfaith@gmail.com.

Caring for your jewelry

Keep your jewelry looking extra sparkly with our care tips!
All Bright Faith Jewelry is made with high-quality materials while keeping customer's budgets in mind. We use gold-filled, triple gold-plated, and thick coated hematite. With proper care your jewelry can last a life time!
Keep away from moisture as best as possible
Remove when sleeping
Remove when active
Remove when entering water
Store safely in a jewelry box or bag
Allow perfumes and lotions to dry before wearing
Contact us at hello@shopbrightfaith.com for any questions!